Pride, integrity and enthusiasm — these qualities shine through the McLaughlin's ROOTER-MAN sewer and drain cleaning business. Before venturing into the sewer and drain cleaning world, Brian worked as a mechanic; and for awhile he was a city bus driver in Haverhill and Lawrence, Massachusetts. Brian was not satisfied with his chosen profession. Luckily, he came across an ad for the position of a serviceman for Glenn Daigle's ROOTER-MAN franchise in Methuen, Massachusetts. Hardworking McLaughlin was Glenn's first employee, and remained for four years. As a serviceman Brian was able to learn the ropes of the trade and found he enjoyed the job. As a family decision the McLaughlin's moved to Tennessee to be closer to Brian's wife's family. Brian envisioned establishing a ROOTER-MAN franchise of his own in Tennessee like the one he had belonged to in Massachusetts. The south had yet to see a ROOTER-MAN and Tennessee seemed like a promising place due to it's large population.

In 1990 Brian and his wife introduced ROOTER-MAN to the people of Tennessee. They have been running a successful and growing sewer and drain cleaning business for ten years now. The business is part of the family. Mr. and Mrs. McLaughlin nurtured the business like a child; and have watched it grow to be very successful. They service East Memphis, Germantown, Midtown, Raleigh, and Whitehaven twenty-four hours a day and seven days a week. They work together, managing the business. Even one of their sons is a full time serviceman. Brian believes that the business will change the future of the McLaughlin family tree. He hopes to pass the business to future generations so they may enjoy the same success as he and his wife.

"The quality of service is only as good as those who provide it, but the success that we enjoy is a direct result of the Rooter-Man franchise," said McLaughlin. He takes much pride in being part of the franchise. Brian is the perfect example to illustrate the success of a franchise. He said, "Being part of a franchise takes the guess work out of things." Brian compared his success with the franchise system, to his brother's business which is an independent plumbing company. Brian, feels he is more successful because he can go to others in the ROOTER-MAN franchise to talk about problems and have questions answered. All the guidelines are set up in a franchise so the dealer knows what works and what does not. He also discussed how the franchise leaves room for growth in the company. Brian wants to establish more franchises in Arkansas and Mississippi. McLaughlin said, "Let's grow." TOUR THEIR NEW FACILITY

When asked what he enjoyed about the business of sewer and drain cleaning Brian said, "I love to do the things that others will not attempt." Competitors will often try to undertake jobs that they are unable to do. Brian likes to take on these challenges and use his mechanical skills to correct the situation. As the owner he likes to be on top of things, and know what people are doing while representing ROOTER-MAN. To Brian it is important to employ others who are honest and hardworking. In turn he gives his employees benefits, high commission, and an atmosphere of honesty and integrity.

McLaughlin is very ambitious, and excited for the future. He plans to continue growth and add services. The times are changing here at the turn of the century; however, people are always going to need the sewer and drain cleaning business. Brian believes it will grow with technology. His business already uses services such as hydro-jetting, pumping, a complete plumbing repair service, and he is looking into excavating and video inspections to detect underground leaks.

Brian McLaughlin went from bus driver to the owner and operator of a growing and successful business. He is enthusiastic and most importantly happy with What he does. "Anybody that makes a go at it and puts the effort in can be successful,"
— Brian McLaughlin.

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