Bill O'Donnell is one of ROOTER-MAN's experienced workers, holding a franchise for almost twenty years. Originally, Bill worked as a manger, and had no knowledge about the sewer and drain cleaning business previously. Finding that he wanted to work for himself, he stumbled over ROOTER-MAN in the Boston Globe. He has been involved ever since.

O'Donnell believes the business makes a good living for him and his family, in-spite of the hard work and seven day service. He said, "the business keeps me active and on my toes." ROOTER-MAN is not a 9 to 5 job. It is open seven days a week, but Bill looks at this in a positive light. Because he is the owner and operator, Bill has the freedom to take any afternoon or day off that he choices. As a manager Bill did not have this luxury. This business caters to his life, where other jobs do not give him this freedom.

Bill loves the nature of his job. When asked what the average day on the job was like: Bill said, "You never know what to expect. This business is unpredictable." That is one of the interesting parts of working for a sewer and drain cleaning business. Because drain cleaners serve all denominations of people the possibilities of situations are unpredictable.

Bill did not jump into sewer and drain cleaning with experience. In fact, before that ad in the Globe he never heard of it; however he was able to buy a ROOTER-MAN franchise and run it. I found this to be an interesting phenomenon that a person with no pervious knowledge about the business can successfully establish and run it. Bill the ability to connect with each other, so no one is alone in the situation. Bill thinks the franchise system is a positive thing because it gives him enough independence that he is operating the business himself, yet he has a support system.

Bill expressed that the sewer and drain cleaning business in a secure one. No matter how changes in society drain cleaning is a necessity for people lives. He has been prosperous thus far and would like to keep that his goal for the future.